Windows and Macintosh Technical Support
Professionally serving
Ottawa area organizations of all types since 1995
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No up front
payment or credit card required
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We will not
invoice you until your first service call
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Guarantee: if
you're not happy with our service , you don't pay
As a business owner you know your
computing environment is a critical part of your on-going success.
You know your software needs to be kept up to date to
keep you and your data secure.
And that those little glitches that you find so annoying
should probably be fixed before they lead to bigger problems.
And that you really should get around to backing up the
contents of your hard drive before you lose everything.
And...that you're so busy keeping your business running
that you don't have the time to deal with the technology on which you
depend.
Computer and network troubleshooting and repair
Virus removal and anti-virus software
installation
Hardware, software, and network installation
Internet service installation
Secure wireless networks
Web site design, development, and maintenance
System tune-ups and performance tweaking
We can help
Creativity+ technical support services keep your computers
and network running smoothly.
Our technicians are trained professionals. When you have a
problem, we'll get there fast, pinpoint the source quickly, and fix it
right...without leaving a trail of destruction behind.
Need something installed, updated or moved? You can count
on us to do the job with minimum disruption so you can quickly get back to
running your business.
We offer à la carte and contract packages, including
on-site and remote support.
For more information or to sign up, please call 225-2087 x
348 or e-mail
.
On-Site
Save over 65% off time and materials rates - as low
as $31.50/hour
Pre-purchase on-site support to save time and money. Our
Web-based system means no waiting on the phone and you use your own words
to describe what you need. Web reports provide at-a-glance view of time
used and time remaining on contract. Monthly reports provide detailed
service history. Available in 3, 6, 20, 40, 80 and 120 hour blocks.
Service Overview
When you enter into a
technical support agreement with us we create an account for you in our
Customer Support System (CSS). The CSS allows you to request service by
entering a work order via the Internet. It also gives you reports on how
many hours you have available on your contract and a history of your
service calls, including our technicians' notes and the time charged
against each call. We also have a helpdesk telephone line which you can
use if you don't have access to the Internet or prefer not to use the CSS.
When we receive your service request, a technician contacts you by
telephone to schedule an appointment or to attempt to work through the
problem, depending on the nature of the request. Telephone support is
charged against your account in 15-minute increments. If an on-site call
is required, a minimum of one hour is charged, with subsequent time billed
in 30 minute increments. Travel time within the limits of the Cities of
Ottawa and Gatineau is not charged against the contract. Service contracts
for locations outside these cities are negotiated on a case-by-case basis.
Your contract buys a block of technical support time (3, 6, 20, 40, 80 or
120 hours) that you can use however you wish for a period of up to one
year. Each time you request service, our technicians' time is deducted
from your account. When your account is empty, or at the end of the year,
we automatically renew your contract for the same number of hours and
extend the expiration to one year from the date of renewal. If you don't
wish to renew, simply return the renewal invoice unpaid and we'll close
your account.
It may happen that a service call takes longer than the amount of time
left on your contract. For example, if you have an hour left and our
technician is on-site for 90 minutes, your contract will incur a deficit
of 30 minutes. In this situation we will automatically renew your contract
for another year. You can either pay the renewal invoice, or, if you
prefer not to renew, you can pay the balance at our then-current hourly
rate.
Our technical support contracts are valid for one year. At the end of the
year, if you have any hours left on your contract, we will automatically
renew for another year and add the unused hours to your renewal contract.
If you choose not to renew, you will not receive a refund for your unused
hours. For example, if you buy a six-hour contract and at the end of the
year one hour remains on it, we will automatically roll your contract into
a new six-hour contract and add the one hour from the previous contract,
thus giving you a time balance of seven hours on the new contract. You
will be invoiced the then-current rate for a six-hour contract.
Our standard contract is for next-business day support during regular work
week business hours. In most cases, we respond on the same business day
depending on when your request arrives at no extra charge. Same business
day priority service will be charged against your contract at time and a
half. Evening, holiday and weekend work can be accommodated at after hours
rates. See the Terms & Conditions section below for details.
You can apply your technical support hours to the design, development and
maintenance of your web site. A simple five page site with no forms or
database requirements can take up to 20 hours to implement. More complex
sites with forms and database-based catalogues start at about 40 hours. If
you already have a site that needs a new look but no content changes,
count on about 30 minutes per page, plus two to four hours to do the
initial design. Remember that these are all rough estimates. If we feel
that your requirements will need significantly more or less time, we'll
discuss them with you before starting the work. If you're happy with your
site but want the content updated, simply upload the new content via our
web-based work order system and we'll make the changes. All web design,
development, and support work is charged against your contract in 15
minute increments.
Remote Care Plan
Save even more with a
remote support subscription. Our technicians can provide secure, Web-based
desktop support for even the smallest of problems. Make configuration
changes, diagnose errors, and get answers without a site visit.
